IDENTIFY
iAlerts identifies new publications on the Internet regarding predetermined keywords and phrases.
ALERT
Upon identification of new publications on the Internet, iAlerts notifies it’s clients immediately.
ACT
iAlerts allows you to act in a timely matter, whether you take action or respond accordingly.
iAlerts for Accommodation Providers
Consumers now select Acoomodation from information sourced online, rather than through local knowledge or family referral. As a Hotel owner or General Manager, it is crucial to be alert to such information that effects consumer purchase decisions. Gone are the physical feedback methods of last decade; here to stay is the Internet.
88% of Consumers
Trust online reviews as much as personal recommendation.
85% of Consumers
Read up to 10 reviews before making a decision.
72% of Consumers
Say that positive reviews instill trust in a Hotel and help purchase decisions.
iAlerts gives Accommodation Providers the Power to..
IDENTIFY
iAlerts allows for Hotel Owners and General Managers to identify new customer reviews on websites such as TripAdvisor and Zomato as and when they occur.
From the minute that someone checks out and creates a review, a Hotel Owner or General can be notified.
ACT
iAlerts allows for Hotel Owners and General Managers to act in a timely manner upon the identification of new customer reviews.
In certain circumstances, Hotel Owners and General Managers may act in relation to customer dissatisfaction, engaging in service recovery protocols.
In other circumstances, Hotel Owners and General Managers may use the feedback to correct internal mistakes and better their service delivery.
RESOLVE
The iAlerts system identifies and alerts Hotel Owners and General Managers to new publications found online.
Hotel Owners and General Managers, through iAlerts, can resolve matters as they occur, rather than let customers seethe or internal mistakes continue.