iAlerts for Accomodation
iAlerts for Business
iAlerts for Restaurants
iAlerts for Defamatory Content
In September 2015, an iAlerts client received a notification from the iAlerts system. The alert had identified several defamatory postings on Consumer Review websites, which named the client’s business, full name and personal details along side a review that was without completely false and without truth.
Upon being alerted, the client was immediately in a position to act. The client engaged the help of a professional services company, who were able to use the iAlerts notification to identify and remove the infringing content.
The client was then able to return to business, knowing he was and always is protected by the iAlerts system.
The iAlerts client would have been without knowledge of these defamatory posts without the alert that was delivered to him through the iAlerts system.
iAlerts for Copyright & Trademark Infringement
In December 2015, an iAlerts client received a notification from the iAlerts system. The alert had identified several occurrences of Trademark Infringement.
The content in question was a replication of the client’s trademarked brand name.
Upon being alerted to the content, the iAlerts client was able to engage legal assistance which was ultimately successful in deactivating the content in question.
The iAlerts client would have been without knowledge of this ingringement without the alert that was delivered to him through the iAlerts system.
iAlerts for Sales Recovery
In November 2014 an iAlerts client received a notification from the iAlerts system. The alert had identified several posts by customers which conveyed dissatisfaction with their services.
At that point in time, the client had only recently hired a new staff member to deal with all customer management. It turns out the training was (for reasons unseen) not adequate to meet the needs of the customers.
Upon being alerted, the client was immediately in a position to act. The client engaged with the customers through the identified forum and enacted adequate service recovery protocols, which included remedying any current concerns of their customers.
The customers responded well to such proactive communication and were recovered to highly satisfied status.
The iAlerts client would have been without knowledge of this forum without the alert that was delivered to him through the iAlerts system.
iAlerts for Business Improvement
In February 2014, an iAlerts client received a notification from the iAlerts system. The alert had identified several concerning posts on Consumer Review forums, specifically about one of their sales team members.
The content made mention of aggressive sales tactics, a trait which the client regularly discourages.
Upon being alerted to the content, the iAlerts client was able to apologise to the customer and address the aggressive sales tactics employed by a specific member of his team.
The business has since improved it’s sales process as well as instill values that reflected the organisation better.
The iAlerts client would have been without knowledge of this grievance without the alert that was delivered to him through the iAlerts system.